Grievance Mechanism Assessment for a Global Retailer

The Situation

A global retailer commissioned us to analyse and improve their system for staff and third-parties to raise complaints, in line with regulatory requirements and best practice.

Our Solutions

We reviewed policies on grievance processes, analysed complaints data, and interviewed relevant staff. Additionally, we evaluated the grievance mechanism against requirements in the German Supply Chain Act (LkSG) and benchmarked it against key competitors.

Impacts of the Project

Our team of experts provided three tiers of recommendations, detailing how the company should align the mechanism with LkSG minimum standards, German government guidance, and best practice.

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